Part 1 of my PICNIC 2009 talk on the next 5 years in Social Media. Topics: why the world's OS is 'going social', why conversation and engagement not monolog and control is the only way forward, about the coming 'extreme Reputation Economy', why social media = CRM, the shift to open ecosystems rather than closed egosystems.. and much more. See www.mediafuturist.com for more details and the PDF download Special thanks to the great people at www.picnicnetwork.org
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